Arlo Extends Support for Older Cameras, Reversing Previous Plans – Review Geek
Arlo is extending software support and seven-day cloud video storage for legacy cameras, which were initially scheduled to reach end-of-life in 2023 and 2024. This comes as welcome news to longtime Arlo users, who now have some extra time to replace their old cameras or doorbells.
Late last year, Arlo announced a retroactive EOL (end of life) policy that affects many of its older cameras. Customers were disappointed to hear that software support for older cameras would come to an end, and they were frustrated by Arlo’s decision to cut off its free seven-day cloud storage feature, which is exclusive to legacy products (new Arlo cameras require a subscription for cloud storage).
But Matthew McRae, the CEO of Arlo, is making a course correction. He now states that “users who currently have 7-day storage service will continue to receive that service uninterrupted,” and is delaying the EOL for legacy products.
UPDATE ON ARLO EOL POLICY
We listened to feedback and concerns from Arlo users since our announcement a month ago. I personally interacted with many of you and deeply appreciate the viewpoints on…
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