January 28, 2023
No one likes internet downtime. It can make you feel completely crippled in your ability to work or communicate, control your home, or monitor your security system. But in those situations, how do you tell who’s to blame? If It’s Not You, It’s Them As remote work and smart home setups become more prevalent, our…

No one likes internet downtime. It can make you feel completely crippled in your ability to work or communicate, control your home, or monitor your security system. But in those situations, how do you tell who’s to blame?

If It’s Not You, It’s Them

As remote work and smart home setups become more prevalent, our tolerance for connection failure is shrinking fast. Connection loss is a common intermittent occurrence, but what do you do when the problem becomes incessant and unmanageable? If your issues become persistent, it is possible that the root of the problem has nothing to do with your equipment or settings, but rather is due to a problem on the side of your Internet Service Provider (ISP) and may require a special line technician to intervene.

That may be easier said than done.

Home technician appointments almost never occur on the day you call in a complaint. In fact, chances are that appointments are booked as far as a month out, and getting a line technician to make an appearance is particularly tricky. Line…

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